Terms & Conditions
Welcome to our website, please read the following terms and conditions carefully. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of sale.
The information contained on this website is for general information purposes only. The information is provided by The Chocolate Works Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, The Chocolate Works Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We rely on a third party for all our deliveries and therefore are unable to guarantee delivery dates. Occasionally during busy periods there can be delays that are beyond our control, but we will inform customers of any issues that we are aware of.
UK STANDARD DELIVERY
Order by 18:00 GMT and we’ll deliver your order within 7-9 working days. Please note an extra day is required for deliveries to Northern Ireland and remote parts of the UK such as the Highlands and Islands.
NEXT WORKING DAY DELIVERY
Order by 15:00 GMT for Next Day AM delivery. Please note UK Next Day Delivery is unavailable for deliveries to Northern Ireland and remote parts of the UK such as the Highlands and Islands, as an extra day is required.
UK SATURDAY DELIVERY
This delivery service is currently unavailable. We apologise for any inconvenience.
Orders placed on Friday after 3pm for Express Delivery will be dispatched the following Monday.
Unfortunately, Next Working Day Delivery is unavailable for the Scottish Highlands or any Off-Shore postcodes i.e. Channel Islands, Northern Ireland, Isle of Man, Isle of Wight. Please select Standard delivery for these locations.
We only dispatch orders Monday to Friday (excluding bank holidays).
Packing sometimes takes place at weekends during busy periods, so you may receive a shipping notification for orders that have been packed but will not be collected until the Monday.
Currently we only deliver within the UK, Isle of Man and Channel Islands.
The majority of parcels are sent with Royal Mail, occasionally large or overweight parcels will be sent with a courier.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office or courier depot within a reasonable time to arrange collection or re-delivery. We reserve the right to charge a fee for re-delivery of items that are returned to us for this reason. If a refund is preferred instead of re-delivery then the original postage charge will not be refunded, only the cost of the goods.
To ensure prompt delivery please make sure you enter the correct address and postcode when placing your order, The Chocolate Works Limited cannot be held responsible for late or failed delivery if the address or postcode are entered incorrectly. We reserve the right to charge a fee for re-delivery of items that are returned to us due to the delivery address being incorrect. If a refund is preferred instead of re-delivery, then the original postage charge will not be refunded, only the cost of the goods.
If your parcel fails to arrive, please contact us as soon as possible, you can find details of how to do this on the contact us page of this website. If your order is lost in transit, we will either re-send your order or offer a full refund, including delivery charges.
When placing your order, a phone number will be required. Please be assured that we will only contact you by phone if there is an issue with your order. It may also be supplied to the courier in case of any issues arising with the delivery.
We accept most major credit and debit cards including Visa, Mastercard, Solo and Maestro, unfortunately we do not currently accept American Express. Payments can also be made through PayPal and Amazon payments.
When placing an order please enter the registered billing address for your credit or debit card correctly to ensure a prompt service. If your billing address has both a house name and number, please ensure the number is also included in the first line of the address as this will be required for the AVS check. Unfortunately, we cannot accept payments from cards registered outside of the UK, however, payments can be made through PayPal; it is not necessary to have a PayPal account.
We use a secure payment gateway called DOJO which uses encrypted data to ensure your transactions are secure, a padlock icon will show up in the bottom right corner to indicate that you are in a secure area.
All prices quoted are in £ sterling and are inclusive of VAT at the current rate.
We reserve the right to make changes to our prices and products at any time without giving notice. All products are subject to availability and may be withdrawn from sale at any time. We do our utmost to ensure we have high levels of stock however if for any reason a product you have ordered is unavailable, we will notify you as soon as possible.
If for any reason you wish to cancel your order, you have the right to do so in writing up to and within 14 days of delivery in accordance with the distance selling directive. You can contact us using our contact form or alternatively you can email us at email@example.com. The goods must be returned to us, in good condition and unopened, at the customer’s expense. We will refund the purchase price including the original postage charge once we have received the goods.
Every effort is made to ensure our products arrive in perfect condition, if however, an item is damaged or faulty on arrival please contact us immediately on receipt of the goods. Provided the product is returned to us within 30 days and is unopened and in its original packaging we will either resend the product or refund the purchase price.
If you are not entirely satisfied with a product for some reason other than it being damaged or faulty, please contact us immediately stating your reason for the dissatisfaction. If there is a problem with the product, we will refund the purchase price or send a replacement. If however we deem the product to be in a perfect condition then we reserve the right to charge the full amount for the goods.
When you place an order with us you can checkout as a guest, or you may want to create a user account in order to make future purchases a much simpler process. To do this we will need to collect certain information about you, this will include your name, address, contact telephone number and e-mail address. We will also collect credit or debit card information in order to process payments, however this is through a secure server and the details are not stored. When you open an account, you will need to create a username and password in order to access your account, please keep this information confidential as The Chocolate Works Limited cannot be held responsible for any misuse of your account. Please inform us immediately if you have any reason to believe your account is being used in an unauthorised manner.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website and its content are copyright of The Chocolate Works Limited. All rights reserved.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The Chocolate Works Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Chocolate Works Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15.11.2022
We do not store your credit/debit card details. All payments are made through a secure payment gateway which uses encrypted data to ensure your transactions are secure.
The information we collect includes your name, address, telephone number and e-mail address. This information will only be used to process orders and if necessary, contact you regarding the status of your order.
Your information is confidential, and we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.